Fractured communication across emails, spreadsheets and disconnected systems slows dental teams down. MEDENTIS, a digital solutions provider for dental practices, partnered with ELWIS to build a purpose-built dental CRM and order management app — in less than 200 hours.
The problem
Operating in a documentation-heavy setting, dental clinics, implant providers and internal service teams depend on precision, continuity and accessibility of records. Yet many still run order and case workflows through shared inboxes, spreadsheets and partial data scattered across systems. Compliance adds pressure: ADA dental record requirements, HIPAA safeguards for ePHI, FDA UDI and EU MDR implant traceability.
01
What has changed since yesterday?
02
Which orders are blocked, and why?
03
Who owns the next step?
04
What needs attention right now?
Tame inbox chaos
A dedicated email address for every order stream.
Dependable attributes
Workflow rules driven by attribute logic.
Shared visibility
A TV-ready dashboard, auto-refreshed every minute.
External access
Controlled access for dentists and assistants.
Key features
The capabilities that replaced spreadsheets, shared inboxes and manual status chasing.
DASHBOARD
A dashboard summarizes vital statistics at login. A dedicated TV-ready perspective auto-refreshes every minute, so the whole team sees the current operational status — no more hunting through spreadsheets or emails.
WORKFLOWS
A core requirement was the implementation of dependable attributes within front-end workflow rules. In practice, this means the user interface enforces structured behavior, such as showing or hiding fields based on the order type, triggering role-specific actions, or validating data before a status change. This ensures consistent data entry and keeps processes predictable.
AUTOMATION
The app automatically sends email notifications when key events occur, such as when a new user is created or when an order moves to a new status. This reduces the need for manual follow-up and makes handoffs between departments (e.g., from clinical to administrative teams) more reliable and transparent.
COLLABORATION
A standout operational feature is the ability to assign a dedicated, system-managed email address to each project or order stream. This keeps all case-related correspondence organized and prevents department inboxes from becoming overwhelmed. The email subject and signature are also automatically adapted to match the needs of the two primary departments, ensuring professional and clear external communication.
Orders move through defined lifecycles with clear ownership.
Unified patient records replace scattered spreadsheets.
ACCESS & ROLES
Dentists and dental assistants get controlled access to the platform, so internal staff no longer relay updates manually. On Elwis, external users and enterprise authentication are first-class features — not an afterthought.
MOBILE
The app was created with dedicated mobile behavior in mind. Order status, patient records and key day-to-day tasks work from a tablet or smartphone — no desktop required. Built for dentists and assistants who are rarely at a desk.
The solution
Every build starts the same way: map how the team actually works, then model it in ELWIS — custom development blended with a powerful no-code layer.
Page Builder
Compose screens and workflows visually — no front-end engineering.
Configurable Type System
Artifact types, link types and attributes model orders, patients, statuses, departments and roles.
Client-owned governance
The client creates and edits artifacts, artifact types and attributes directly — without relying on developers.
Before / After
Simpler to manage, fewer user errors and a smaller learning curve — fields are already made, they just need to be filled out.
Area
Before
After
Day-to-day execution
Manual emails and spreadsheets
Centralized digital workflows
Order visibility
Delayed order tracking
Real-time order status
Patient information
Disconnected patient data
Unified patient records
Access on the go
Limited mobile access
Mobile-optimized interface
How it works
The implemented journey is simple and operationally grounded, resulting in a system that is easy to use and learn for everyone, as well as efficient for maximum productivity:
1
Secure login
Users log in securely, with protections such as CAPTCHA.
2
Access patient & order data
Access or update relevant patient and order details.
3
Order + dedicated email
Each order gets a dedicated email channel, organized by case.
4
Automatic notifications
Status changes trigger notifications automatically.
5
Live dashboard
Staff monitor live status on the auto-refreshing dashboard.
Delivered on the ELWIS low-code platform — implementation, preparation of AVR, workflow setup, design work and transferring attributes into ELWIS — with a tiered rollout: beta group, training sessions, webinars and user manuals.
185.5
working hours total
16
application pages
40%
faster order processing
95%
team adoption
Security & access control
Login CAPTCHA
Blocks automated access.
Email validation
Real-time, at entry.
Password reset
Proper auth checks.
Role-based permissions
Only what the role needs.
“
The biggest improvement for us is transparency. Everyone involved in the process can immediately see what needs attention, which has reduced unnecessary communication and helped us manage orders much more efficiently.
MEDENTIS — digital solutions provider for dental practices
Conclusion
Built on ELWIS's flexible Type System, the application is designed to evolve with MEDENTIS's needs. The configurable foundation means the client can adapt workflows internally as new requirements emerge.
PLANNED NEXT
Extended analytics
Deeper integrations
Clinical automation
Inventory management
01
Fast no-code delivery
Under 200 working hours — 16 application pages built and launched on schedule.
02
Faster, clearer operations
40% less order processing time and 30% faster record retrieval after launch.
03
High adoption
95% of the team works in the app — mobile-accessed, clearly statused, role-appropriate.
04
Built to scale
The configurable Type System grows into reporting, inventory and clinical workflows.
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